20688D : Supporting Windows 8.1 (5 days) Exam 70-688
About this Course
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.
NOTE: This course is based on Windows 8.1 Enterprise Edition with domain services provided by Windows Server 2012 R2.
Audience Profile
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
- Troubleshoot startup issues and operating system services on a Windows 8.1 system.
- Resolve issues related to hardware devices and device drivers.
- Troubleshoot computers remotely.
- troubleshoot issues related to network connectivity.
- Troubleshoot client configuration failures and GPO application issues.
- Troubleshoot issues related to user settings.
- Troubleshoot remote connectivity issues.
- Resolve issues related to accessing resources from computers that are domain-joined.
- Resolve issues related to accessing resources from computers that are not domain-joined.
- Troubleshoot issues related to application installation and operation.
- Maintain Windows 8.1 following deployment.
- Design and implement extranet connectivity for Windows 8.
- Recover a computer running Windows 8.1.
Course Outline
Module 1: Implementing a Troubleshooting MethodologyThis module provides an introduction to the Windows 8.1 system architecture and explains how to identify the common troubleshooting scenarios. The module also provides an overview of a typical troubleshooting process.Lessons
- Overview of Windows 8.1
- Overview of Troubleshooting Steps
Lab : Troubleshooting Windows 8.1
- Developing a Plan of Action
- Describe Windows 8.1.
- Describe a typical troubleshooting methodology and apply it to troubleshooting Windows 8.1.
Module 2: Troubleshooting Startup IssuesThis module provides an overview of the Windows 8.1 startup recovery environment and explains how to troubleshoot startup settings and issues. The module also describes how to recover BitLocker-operated drives.Lessons
- Overview of the Windows 8.1 Startup Recovery Environment
- Troubleshooting Startup Settings
- Troubleshooting Operating System Services Issues
- Recovering BitLocker-Protected Drives
Lab : Troubleshooting Startup Issues
- Resolving a Startup problem (1)
- Resolving a Startup Problem (2)
Lab : Recovering BitLocker-Encrypted Drives
- Recovering a BitLocker-Encrypted Drive
- Creating a New BitLocker Password
- Describe the Windows8.1 startup architecture.
- Optimize and troubleshoot startup settings.
- Troubleshoot Windows 8.1 operating system services.
- Recover drives encrypted with BitLockerDrive Encryption.
Module 3: Troubleshooting Hardware and Device DriversThis module explains how to troubleshoot hardware issues, physical failures, and device driver failures. It also describes how to monitor reliability and configure the registry.Lessons
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Troubleshooting Device Driver Failures
- Monitoring Reliability
- Configuring the Registry
Lab : Troubleshooting Hardware and Device Drivers
- Resolving Hardware Issues
- Configuring Group Policy Settings to Control Device Installation
- Describe the process for troubleshooting hardware.
- Troubleshoot physical hardware failures.
- Troubleshoot hardware device drivers.
- Monitor Windows 8.1 reliability.
- Configure the Windows 8.1 registry.
Module 4: Troubleshooting Remote ComputersThis module describes how to perform remote troubleshooting by using Windows 8.1 features such as Remote Desktop, Remote Assistance, and Windows PowerShell remoting.Lessons
- Using Remote Desktop
- Using Remote Assistance
- Remoting with Windows PowerShell
Lab : Troubleshooting Remote Computers
- Using Remote Desktop
- Using Remote Assistance
- Using Windows PowerShell Remoting
- Use Remote Desktop to manage remote computers.
- Use WindowsRemote Assistance to manage remote computers.
- Use Windows PowerShellremoting to manage remote computers.
Module 5: Resolving Network Connectivity IssuesThis module explains how to identify network settings and troubleshoot network connectivity issues in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.Lessons
- Determining Network Settings
- Troubleshooting Network Connectivity Issues
Lab : Resolving Network Connectivity Issues
- Resolving a Network Problem (1)
- Resolving a Network Problem (2)
- Troubleshooting a Wireless Network
- Determine the network configuration of client computers.
- Troubleshoot network connections.
Module 6: Troubleshooting Group PolicyThis module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.Lessons
- Overview of Group Policy Application
- Resolving Client Configuration Failures and GPO Application Issues
Lab : Troubleshooting Group Policy
- Resolving Group Policy Application (1)
- Resolving Group Policy Application (2)
- Describe how GPOs are applied to computers.
- Resolve client-side configuration failures and GPO application issues.
Module 7: Troubleshooting User SettingsThis module describes how to troubleshoot sign-in issues and issues in the application of user settings.Lessons
- Troubleshooting Sign-in Issues
- Troubleshooting the Application of User Settings
Lab : Troubleshooting Sign-in Problems
- Resolving Sign-in Problem (1)
- Resolving Sign-in Problem (2)
Lab : Troubleshooting the Application of User Settings
- Resolving Folder Redirection Problem (1)
- Troubleshoot user sign-in issues.
- Troubleshoot the application of user desktop settings.
Module 8: Configuring and Troubleshooting Remote ConnectivityThis module describes how to troubleshoot issues in VPN connectivity, NAP, and DirectAccess.Lessons
- Troubleshooting VPN Connectivity Issues
- Troubleshooting NAP Issues
- Troubleshooting DirectAccess
Lab : Configuring Network Access Protection Client Settings
- Configuring and Verifying NAP Client Connectivity
Lab : Configuring and Testing DirectAccess
- Configuring DirectAccess Client-Side Settings
- Troubleshoot VPN connections.
- Troubleshoot NAP.
- Configure and troubleshoot DirectAccess.
Module 9: Troubleshooting Resource Access within a DomainThis module explains how to troubleshoot issues in file access and permissions. It also describes how to resolve printer access issues.Lessons
- Troubleshooting File Access Issues
- Troubleshooting File Permissions Issues
- Troubleshooting Printer Access Issues
Lab : Troubleshooting Resource Access within a Domain
- Resolving a Logon Script Problem
- Resolving a File Permissions Issue
- Troubleshoot file access issues.
- Troubleshoot file permissions issues.
- Troubleshoot printer access issues.
Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain MembersThis module describes how to configure and troubleshoot Workplace Join, Work Folders, and OneDrive Access.Lessons
- Configuring Workplace Join
- Configuring and Troubleshooting Work Folders
- Configuring and Troubleshooting OneDrive Access
Lab : Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
- Troubleshooting Workplace Join
- Troubleshooting Work Folders
- Troubleshooting OneDrive for Business
- Implementing Work Folders
- Configure Workplace Join.
- Configure and troubleshoot Work Folders.
- Configure and troubleshoot MicrosoftOneDriveaccess.
Module 11: Troubleshooting ApplicationsThis module explains how to troubleshoot application installation issues and problems in desktop and Windows store apps. The module also describes how to resolve issues in Internet Explorer and Client Hyper-V.Lessons
- Troubleshooting Desktop App Installation Issues
- Troubleshooting Desktop Apps
- Managing Windows Store Apps
- Troubleshooting Internet Explorer
- Implementing Client Hyper-V
Lab : Troubleshooting Desktop Apps
- Troubleshooting AppLocker Policy Application
Lab : Troubleshooting Windows Internet Explorer
- Resolving a Windows Internet Explorer Issue
- Troubleshoot desktop app installation.
- Troubleshoot desktop app compatibility.
- Manage Windows Store apps.
- Troubleshoot Internet Explorer.
- Implement Client Hyper-V.
Module 12: Maintaining Windows 8.1
Lessons
- Managing Windows Activation
- Monitoring and Configuring Performance Options in Windows 8.1
- Protecting Windows 8.1 from Malware and Viruses
- Applying Application and Windows Updates
Lab : Maintaining Windows 8.1
- Troubleshooting a Performance Problem
- Manage Windows volume activation.
- Monitor and configure performance options in Windows 8.1.
- Protect Windows 8.1 from malicious software and viruses.
- Update Windows 8.1.
Module 13: Recovering Windows 8.1This modules explains how to restore files and recover a Windows 8.1 system.Lessons
- File Recovery in Windows 8.1
- Recovery Options in Windows 8.1
Lab : Troubleshooting a Windows 8.1 Computer (1)
- Recovering Files in Windows 8.1
Lab : Troubleshooting a Windows 8.1 Computer (2)
- Recovering a Windows 8.1 Computer
- Recover files in Windows 8.1.
- Recover a computer running Windows 8.1.
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
- Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
- Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
- Windows Server 2008 R2 or Windows Server 2012 fundamentals
- Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
- Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
- Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals